Refund policy

Last updated: January 16, 2026

This Refund and Return Policy ("Policy") applies to all purchases made from ThePreciousFinds ("Company," "we," "us," "our"). By placing an order, you acknowledge and agree to the terms below. This Policy is part of our Terms of Sale, which include a mandatory arbitration agreement and a class action waiver that govern any disputes.

1. All Sales Are Final Unless Otherwise Stated

Unless a product explicitly states that it is eligible for a refund or return, all sales are final.

This includes digital goods, coaching services, consumables, discounted items, limited-release products, and subscription renewals.

Applicable law permits sellers to set reasonable return limitations if they are clearly disclosed. This Policy constitutes that disclosure.

2. Order Issues, Defects, or Damage

We will only replace or refund items if they meet one of the following conditions and you notify us within 7 days of delivery:

  • The item arrived damaged
  • The item was defective upon arrival
  • You received the wrong item
  • Items were missing from the shipment

To submit a claim, you must provide:

  • Order number
  • Clear photos of the item and the packaging
  • A description of the issue

If the damage or defect cannot be verified, the Company reserves the right to deny the replacement or refund.

3. Return Eligibility for Physical Products

Certain unopened, unused, and undamaged physical products may be eligible for return within 30 days of delivery if this is explicitly stated on that product's page.

To qualify:

  • The item must be in its original, unused condition
  • The packaging must be intact and undamaged
  • You must obtain an RMA (Return Merchandise Authorization) from our support team before sending anything back

Returns sent without authorization will not be processed and will not be returned to the sender.

The customer is responsible for all return shipping costs, unless the return is due to a verified error on our part.

4. Non-Returnable and Non-Refundable Items

The following items cannot be returned or refunded under any circumstances, except where prohibited by law:

  • Opened or used consumable items (e.g., supplements, powders, food products)
  • Clothing that has been worn, washed, or shows signs of use
  • Digital products, downloads, courses, or coaching sessions
  • Subscription renewals or rebills
  • Free + shipping items
  • Promotional, discounted, or clearance items
  • Items purchased through unauthorized sellers or resellers

This aligns with FTC and UCC standards that permit non-refundable categories when disclosed.

5. Subscription and Membership Billing (If Applicable)

By enrolling in a subscription, you agree to recurring charges at the interval disclosed at checkout.

To comply with ROSCA and the Negative Option Rule:

  • Billing terms are clearly presented at checkout
  • You must give your affirmative consent to subscription billing
  • You may cancel online at any time through your account or by emailing info@trybellavie.com
  • Cancellation stops future billing, but past charges are non-refundable

If your subscription includes a free trial or promotional rate, it will convert to standard pricing unless you cancel before renewal.

6. Refund Processing Times

Approved refunds will be issued back to the original payment method within 5-10 business days.

Processing times may vary depending on your bank or payment provider.

The Company is not responsible for delays caused by third-party payment processors.

7. Chargebacks and Payment Disputes

Initiating a chargeback for issues covered under this Policy is considered a breach of the Terms of Sale.

We reserve the right to:

  • Block future purchases
  • Suspend customer accounts
  • Provide all necessary documentation to dispute illegitimate chargebacks (order records, IP data, consent records, delivery confirmation, etc.)

This aligns with legal guidance requiring the preservation of consent records and transaction evidence.

8. Fraud Prevention and Policy Abuse

We reserve the right to deny refunds or returns in cases of:

  • Suspected fraud
  • Excessive return attempts
  • Shipping address discrepancies
  • Abuse of our policies or promotional offers
  • Use inconsistent with the product guidelines

The Company may block or restrict future purchases at its discretion.

9. Shipping and Risk of Loss

Risk of loss passes to the customer once the carrier marks the order as delivered.

Incorrect or incomplete shipping addresses provided by the customer are the customer's responsibility.

Replacements or refunds for packages lost due to address errors are not guaranteed.

10. Governing Law, Arbitration, and Class Action Waiver

This Policy is governed by the Arbitration Agreement and Class Action Waiver included in our Terms of Sale.

Any dispute relating to:

  • Refunds
  • Returns
  • Subscriptions
  • Product satisfaction
  • Delivery issues

must be resolved through binding individual arbitration, not in court, and not through class or collective actions.

Customers agree that they will not sue individually or as part of any class proceeding.

This is structured to be enforceable under Supreme Court precedent and the guidance described in legal handbooks.

11. Updates to This Policy

We may update this Policy at any time to reflect operational, legal, or regulatory changes.

The version in effect at the time of your purchase governs your order.